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Calling not working.

BearskiBeast
Honored Guest

Every time I try to join/start a call it says "Error. An error accured, please try again." Also every time I try to send a message it will just say "Sending" byt it never sends.

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hi there, thank you for getting in touch with Meta Quest Support!

 

We're keen to get this sorted for you, so to get your headset a fresh start, we recommend hard-rebooting your device. Don't worry, your data won't be affected!

 

To do this, hold down the power button and volume down button for 30 seconds until you hear the boot-up sound. 

 

Please let us know how you get on, and if the problem persists, we can see what options are available to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi there!

 

We just wanted to check in with you to see if you still need help, as we have not heard back from you. If more help is needed, let us know.
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

yes i still need help

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