Camera keeps turning 180 degrees at random moments (Quest 2)

[mezzo1]

So i bought my Quest 2 a week ago and i've been playing games on it recently, and the camera started turning 180 degrees in random moments. I've tried to do a soft reset, didn't work and i also tried swapping the batteries in my controllers to see if something with them is broken, also didn't work. I don't know what to do, the vr is just unusable.

[MetaQuestSupport]

Hi there,

We are aware that you are having issues with your headset camera but not to worry. Here are some more troubleshooting steps you could try:

• Ensure your area is well lit, with enough light to see clearly, but no direct sunlight
• Ensure your area is free of small lights such as Christmas lights, or LED strips
• Ensure your area is free of reflective surfaces such as mirrors, glass, or polished marble
• Ensure the tracking cameras are clean
  • If they need to be cleaned, follow the maintenance and care guidelines
• Ensure your environment is free of any obstructions between the tracking cameras and the controllers
• Remove unsupported third-party accessories that may affect tracking or controller detection. For example, controller and headset covers, controller attachments, etc.
• Remove the battery from the controller for 30 seconds
• Try replacing the battery with a new one
• Try resetting the boundary of your device and see if that works.

Hopefully this should sort out your issue but if it doesn't please reach out to us and we will be happy to help!

[MetaQuestSupport]

Hey again, @mezzo1! We're just circling around to see if you are in need of any more support regarding your headset. If not, always feel free to reach out to us in the future if any questions, concerns, or issues arise. We are always more than happy to assist our fellow Meta family members.

Enjoy your time with your device. Thank you!