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Can I actually expect any help with my account or am I just screwed?

NeedHelpplz
Honored Guest

2 factor authentication uses an old number that no longer works… and I can’t change it because I’m not signed in. Are my games I bought for my Quest basically gone?  I’ve been seeing that the customer support is near useless 99% of the time all over the internet.

 

This is an alt account just for asking this question…

2 REPLIES 2

oculusness
Expert Trustee

@NeedHelpplz  you could try sending a message to  About MetaQuestSupport - Meta Community Forums

good luck

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR

Das.Bearski
Rising Star

How is the original number not working?

Line terminated? Sim no longer working or phone broken? 

Are you logged into the account anywhere? You might be able to check the recovery codes.

I know just enough about tech to look like I know what I'm doing.
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