Can I get store credit for buying beat saber twice?

[Toobie_]

I originally bought beat saber for my Quest 2 and then realized that cross buy was not a thing when I wanted to use my PC to play the game. I ended up buying the game again at full price spending $60 in total. I now find out that cross buy was recently enabled for beatsaber and that I wasted $30 buying the Meta PC app version. I'm a little frustrated by this and was wondering If I could get some store credit. Also why can't I find a proper customer support email for Meta?

[TomCgcmfc]

You can only get a refund on either of these if you've owned them for less than 2 weeks and have less than 2hrs gameplay (normal Meta refund policy).  Otherwise, you're out of luck imho.  

Great to see that BS is finally crosbuy though!

[MetaQuestSupport]

Hi @Toobie_ ! Thanks for reaching out regarding a refund. We absolutely love games we can play across platforms, and we'd be happy to assist!

First, big thanks to @TomCgcmfc for sharing our refund policy. We also wanted to share our support article, Refunds for games and apps purchased for Meta Quest. This article states our refund policy, the steps to request a refund, and the typical refund processing time.

We're also happy to see the recent changes to cross-buy compatibility for Beat Saber! If you'd like to review a list of other games and apps available for cross-buy, check out this link. It's also worth noting that if you own an app that is cross-buy compatible, the store page for that app on the other platform will replace the purchase button with a "Get" button to redeem the application on that platform for free, provided you are logged into the correct account.​

We hope this helps. Please let us know if there is any additional information we can provide!