Can I send my Controller in for Repair?

[jackaccident]

I have an older Quest 2 (2-4 years old), the left controller started experiencing horrible drift and erratic movements. I ordered a new joystick to replace it. The replacement was going fine until I accidentally broke off the ribbon cable that connects the trigger to the motherboard. I was wondering if it is possible to send the broken controller in to have it repaired, or if I have to just suck it up and buy a new controller.

Thank you.

[user_901925786032222]

You can never tell with support, sometimes they can be very generous so log a support ticket. They may replace it for you, although clearly it's not under warranty. They don't offer any repair services though.

[MetaQuestSupport]

Hey there, @jackaccident. Thank you for giving us a heads-up about your broken left controller. We know that having any sort of controller issue, especially ones that are in pieces, can take you away from the amazing world of VR. Not to worry; we would be delighted to look into this for you.

For us to gather a bit of personal information, can you please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember that you must be signed into the community first to send us a private message.

We are looking forward to hearing from you.

[Kheaper13]

hey meta i have a question, if my controller even just gets a little wet is it ruined?

[KrzyKaiMan]

I have a quest, 3S controller that I got on Christmas on 2024 and now every time I try to play it doesn’t connect I’ve tried everything and when I shake the controller I hear shaking and I think it has loose screws and I don’t want to risk breaking it by dismembering it so I think it just needs to get the screws put back in to work properly thank you.

[MetaQuestSupport]

Hi @KrzyKaiMan!

Thank you so much for reaching out through our forums to check if your controller can be repaired.

We do have to advise that we don't offer any repair procedures for our devices but we do want to see if we can assist you regardless and so we would like to invite you to get directly in touch with us so we can go over your details and best advise on what can be done for your controller!

In order to get in touch with us simply select our name to get to our profile page, or click here then click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hi @KrzyKaiMan

We're just reaching out again as we haven't heard back from you yet and so we would like to invite you to message us privately once more so we can go over your details and look into what can be done for your controller besides repair as we can look into any troubleshooting that you may have overlooked and potentially look into a replacement controller for you. 

[freaky_Kanye_north]

I got my quest 2 back in 2022. i've had no issue's with it but recently my right controller broke. To be more specific, My index button randomly started to pushing into the controller by itself. I think there was something in the controller that was keeping the button in place, but i think i've pressed the button so many times it just broke, Then the whole button fell out. Now i got a controller with no index button, so it's just a hole on the side of the controller. Last time i looked how much a quest 2 controller cost's it was 70 Dollars. but that was back in 2023 (My controller was not broken back then).  But today i went to look to see if i should buy a new controller, and i saw that the price has gone up alot and kinda having economic  trouble. Isn't there another solution, if there is please reach out to me.

Thanks!

[oculusness]

@freaky_Kanye_north  seriously, Quest 2 controllers are so easy to fix. Look at the 'fix my oculus' videos on YT and save yourself a fortune. All the replacement parts are on aliexpress.

[freaky_Kanye_north]

Thanks i'll look into it.