I can not add a second acct. to my quest 2. Gets stuck in pairing the second account to the headset. Says to "please try again. Something went wrong." Plus, I can't even open the www.meta.com/device on my phone to enter the 8-digit code. Been stuck at these stages for weeks. Please assist...I want to enjoy my VR to the fullest potential.
Hey there, @GunPowder22021! We're glad to hear you were able to add a second account! If you need any help in the future, feel free to reach out to us!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @GunPowder22021 We entirely comprehend that you're encountering some difficulties while attempting to add a second account, even though we are aware of the impact this is having on you. We strongly advise opening a support ticket so you may arrange a callback or engage in live chat with us to resolve this issue.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
How do I get this 'support ticket' to arrange a live chat? I linked on the words 'support ticket' on your reply and it says 'something went wrong'. I want a live chat for assistance.
I have been trying to contact your Help Support to get assistance and have been unsuccessful. I can not obtain this support system anywhere. When clicking onto the link you provided, it says 'something went wrong'. I tried looking for the 'contact us' in my Meta app support...still I am unable to obtain any 'support ticket'. It seems like the only way I can reach any type of direct communication with Meta Support Team is this way. I am extremely frustrated and starting to get a bit disappointed.
I want to be able to use this VR purchase to its fullest potential as advertised. However, at the moment...I can not!
Hey there, GunPowder22021! We do apologize for the confusion. We don't like to see our users unable to reach us for a chat. We know how important it is to get connected with a live agent. Not to worry. We'll provide the steps for you to get connected with us.
Please visit our official page here. Once on the main menu, please select "Software or Content." Next, scroll to the bottom of the list and select "Other software or content issue." You will then have the option to connect with us via the "Chat" option. We hope this is helpful to you. If you have any further questions, please let us know. We'll be more than happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you for following up. I finally managed to add a second account, so I no longer require assistance on this matter. Will keep the info. for future reference Thanks again!
Hey there, @GunPowder22021! We're glad to hear you were able to add a second account! If you need any help in the future, feel free to reach out to us!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Brajra We entirely comprehend that you're encountering some difficulties while attempting to add a second account, even though we are aware of the impact this is having on you. We strongly advise opening a support ticket so you may arrange a callback or engage in live chat with us to resolve this issue.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
