Can not log into Meta Link Software

[Smyven]

So I got the latest update of the meta link software and after installing it asked me to sign in, when I try to sign in via any route the meta software directs me to sign in via browser at which point I have to put in a code sent from meta or Facebook, the browser then default's to a blank page that says the below and meta link doesn't activate

As of yesterday i have been unable to use the meta quest app. Help massively appreciated with this

[MetaQuestSupport]

Hey! Thank you for reach out to us about this. We're more than happy to help out here, but we have some questions to help us look into this!

• Has the link ever worked before?
  • If so, when did this first start happening?
  • Have any devices or hardware changed?
• What steps for troubleshooting have you already tried?
• Are you using Air link or cable?
  • If cable, are you using the Meta cable or a 3rd party?
• Does the headset work when not connected to your PC?
• What are your computer specs? (Ram, GPU, Processor, OS)

We're looking forward to hearing back from you on this so we can get to the bottom of what's going on!

[Smyven]

Ok I play with Link cable only on PC using Meta quest link software

This started happening yesterday when Meta link software (pc) updated to latest version
The first thing it asked me to do was log in but every time i did it looks like its going to work but then goes to the sorry message in the browser and the meta link software waits eternally

So i put login details and punch enter and the next message opens

And the Meta quest link app stays in the below state

To add to the issue i changed the passwords to both meta and Facebook accounts after the above issue and now the Meta App on my iPhone and iPad will not login either all with the same identical login issue and sorry message.
As i changed all passwords the headset on bootup is now asking me to START SETUP ON ANOTHER DEVICE and tells me to go to www.meta.com/device sign in with oculus using my given email, set up a meta account and add the code given but when i get to the sign in part its back to the Sorry something went wrong message

So basically the Meta Quest link PC software, Meta apps on two mobile devices and the headset are unusable as i cannot login anywhere without the Sorry message occurring.

I use a 3rd party cable and have never had a problem with it, it is not the issue

The headset has always worked with the PC link cable, no problems there

Running windows 11 with RTX4080, 5800X3D and 32G Ram

The login problem started directly after the PC App update, everything else after the password change

[MetaQuestSupport]

Thank you for the follow up on this. That gives us a good starting point. Can you clear your cache and cookies and attempt to sign in with another browser? Give this a shot and let us know if it worked for you!

[Smyven]

i cleared cache and tried multiple browsers and it hasnt helped

[MetaQuestSupport]

@Smyven. Thanks for your reply to us about your issue. We may want to try uninstalling the Oculus PC app and installing the application on a different drive on your PC. You can do so by following these steps:

1. Press the Windows key + R to open the Run command
2. Enter the downloaded OculusSetup.exe file path using the default command:
   • [drive]:\Users\[Username]\Downloads\OculusSetup.exe /drive=[new system drive]
     • For information on changing the file path or entering it correctly, see the drop down below.
3. Click OK.

Changing the file path when installing on a different drive

1. The command can also be entered with ":[new system drive]" instead of "=[new system drive]". For example,[drive]:\Users\[Username]\Downloads\OculusSetup.exe /drive:[new system drive]
2. This command assumes that the install file was downloaded to the Windows default download location; the Downloads folder on the C: drive. If it was downloaded elsewhere the command will need to be changed accordingly.
   • For example, if it was saved to the Desktop instead of the Downloads folder, the command would become [drive]:\Users\[Username]\Desktop\OculusSetup.exe /drive=[new system drive]
3. Replace [drive] with the letter of the drive where the desktop app installer was downloaded (by default this is the C: drive).
4. Replace [Username] with the actual username for the customer's Windows profile that they are installing the app under.
5. Replace [new system drive] with the letter of the new drive where they would like to install the desktop app.
   • For example, C:\Users\Johnny\Downloads\OculusSetup.exe /drive=D
   • A common error for customers trying to install to another drive is to omit the space between .exe /drive. Without the space, Windows will not recognize the command.

Ensure the default library directory is accessible: 

1. In the Oculus Desktop App - Click Settings.
2. Click General.
3. Click Edit in the Library Locations section.
4. Select Add Location.
5. Enter the New Location - Please ensure this location is not in a OneDrive or a removable device.
6. Set the new location to default for now.

Let us know if these steps work. Looking forward to your reply. 

[Smyven]

Thanks for this, I will give it a go, I do have a secondary drive so will try it out.

i did manage to get into the PC quest app by setting up a new account but its not ideal and just a sticking plaster for now, it would be ideal to keep all services under one account. 

[MetaQuestSupport]

@Smyven It will be better to PM us in this case by using the link here so that we can look into the account to see what's happening. We still recommend the app re-install as an option, but this seems like more of an account issue. Give us a shout in the private messages before uninstalling and reinstalling the PC app. Hope to hear from you soon. 

[MetaQuestSupport]

Hi there, @Smyven!

If you require further assistance with this, please send us a private message by selecting our name to get to our profile page, or clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We look forward to hearing from you!