12-15-2022 12:23 PM
3 months ago, i tried making a horizon account because it popped a 8 character code up on my screwen, so i did the steps, but it wouldnt let me make a account, and now i cant lunch my games and the facebook 8 character code is still saying i need to reedem it in the a0pp, but it dosent work so im really tired of figuring this out, i cant play my purchered games anymore. @oculus
12-15-2022 01:33 PM
Hey there, @Opis123! We understand that you are not able to create a Horizon account. That's no fun, but we will help you get back on track and back to gaming. For us to get to the bottom of this issue, can you please take a picture of the 8-digit code?
We have a few steps that we would like you to perform in the meantime.
If you are still having trouble after completing those steps, please do the following:
Also, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Let us know how these steps worked for you. We are happy to help!