Just got my Rift in today and i hooked everything up and ran the setup. It is finding the Headset USB and HDMI but it fails to find the Sensor USB.
I have tried 4 different USB 3.0 Ports (i had to unhook printer, UPS, Etc) and it still wont detect.
I have submitted a support ticket but thats gonna take a couple of days.. Its a shame we have no phone support during this initial launch period.. I have attached some photos of the cable, i think maybe i have a damaged unit.
Anyone else have problems getting the tracker to detect? if so, how did you fix it, or how did you get it resolved?
Update: it looks like it's detected by windows 10, but it says no driver installed.. "Install drivers automatically" does not seem to work. anyone got a manual download link to the drivers for the tracker?
APP Data Log: https://onedrive.live.com/redir?resid=B2ED12B6961BE366!11028&authkey=!ABM68-WatXXJ4UY&ithint=file%2clog
Oculus Log Gatherer zip file: https://onedrive.live.com/redir?resid=B2ED12B6961BE366!11029&authkey=!AG_5huR_JzC5A-E&ithint=file%2czip
Dunno if it matters, but I installed Oculus Home and skipped the rift setup around 2 days ago, because i wanted to go ahead and download a lot of the titles so i didn't have to wait for downloads to complete the day i got my rift.
Also here are my computer specs that i included in the support ticket:
CPU: Intel Core i7 4790K CPU 4ghz stock Motherboard: Asus Maximus VI Extreme Motherboard Z87 RAM: 32GB DDR3 Gskill 2400mhz GPU: EVGA GTX 980 SCCC PSU: Corsair TX850 850w Power supply 8 USB 3.0 Ports 2 USB 2.0 Ports
Having a similar issue, but the Tracking Sensor/Camera was disconnecting, now on 3 separate machines it fails to be recognized. If there is a direct driver or diagnostic utility for the camera I'd like to know. If it's corrupted, maybe it needs a forced rewrite of it's firmware or something?
I tried what Jasonlmore did several times on two computers, did not fix my sensor. Failed on Two different computers. There are a couple oculus forum threads about it and a few on Reddit. A similarity I see, at least on one of my computers is many people have an Asus motherboard. But I am also having the problem on my Lenovo Thinkstation. Some of the Reddit threads recommends a PCIe USB 3 card to run it instead of the builtin USB 3 on the motherboard. I ordered one because the Oculus support appears totally stumped and dare I say, worthless at this point.
From what I can see and read is the Sensor (mine did work for 5 hours, now dead) you must have a specific USB3 chipset!!! Why was this not included in the box and have no idea. 2 weeks trying to figure it out. 1 week now with zero contact from Osuckulus. They wont be getting any service awards anytime soon!!
Just FYI, my sensor cable has the same bent groove 🙂 It's just how it was coiled ... glad you got it working.
Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!)
Be kind to one another 🙂
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