So I started up my VR headset as normal and all of a sudden it says that I need to re-login back to my account. My meta quest app said I "timed out" and need to log back in so I use my email and it says I have to move my VR data to a separate account. At some point it flat out forced me to make a Facebook account and then use an entirely different email to get in. Once created I tried to use the app to reconnect my Meta Quest 3 but its still stuck on logging into the account with a by-pass code. Unfortunately any time I try to use my original email (the one that I set up my first account with) it again forces me to make a Facebook account or flat out won't let me use it because I "have" to move the data. Finally after an hour of working at it I manage to get to a screen with the brand new account I had to make where it wants the code, yet once I enter it in it says the code doesn't work. Eventually it timed me out to an hour of wait time because I used too many attempts and now I'm completely stuck and devastated. I don't understand why I can't get back into my old account like normal and I've been given no option to switch my data so I basically lost all of the expensive games I bought. I'm really distraught and need some help with this issue please! I may just have to return my meta quest 3 if I can't resolve this :'(
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
