Can't Log Into Meta Horizon Mobile App

[BIG_RED_NIBBA]

I am trying to log into my Meta Horizon Mobile App to link to my Meta Quest 3 headset but when I log into my account and get to the screen that says "Continue as [insert my name here]", and I click the continue button, nothing happens. 

[MetaQuestSupport]

Hi there, would you be able to drop us a private message in order for us to help you further with this?

[MPWercix]

Have the exact same issue here

[Das.Bearski]

Do you see a dot that moves? 

Highlight the continue then press the volume down button.

[MPWercix]

Like, I press the "Continue as..." button then a loading circle appears on it for a bit and then nothing

[MetaQuestSupport]

Hey there, @MPWercix! We would love to help you log into your Meta Horizon mobile app. We understand that this is not ideal, and we want to get to the bottom of this as soon as possible. We want to get a bit more information in order for us to best support you.

• Confirm that the app is being downloaded from a Meta platform. Side-loading and third-party platforms, such as Steam or SideQuest, are not supported by Meta Quest Support.
• Confirm that the app has been downloaded and installed on the headset.
• Are you able to launch other applications? Does the problem occur with more than one app?
• When did this start? Were any changes made?
• Is the home environment having any issues?

We are excited to assist you, and we hope to hear from you soon!

[BIG_RED_NIBBA]

The problem isn't with the headset. The problem is with the Meta Horizon mobile app. We are unable to log in. 

[MPWercix · Accepted solution]

Ok I managed to get into the app. All i did was reinstalling it and changing my phone default browser from Opera to Chrome. Maybe it will help someone. Don't know what was the actual solution tho

[BIG_RED_NIBBA]

Thanks, changing my default browser from Opera to Chrome worked for me too. 

[MetaQuestSupport]

Awesome! We are glad to hear that! Please reach back out if you ever have any other questions. We are here to help, and we hope you have a great rest of your day!