01-21-2024
10:31 PM
- last edited on
01-24-2024
08:29 AM
by
BlueberrieSmoot
I downloaded the Oculus app to my PC and tried to log in, but when I tried to log in using meta, I got the error "Could not receive", log in using the organization too, the error on the website is "This mail is not registered" (I have this mail registered) and when using the account Oculus also has an error "Invalid username or password" (when changing the password, he writes to me that it is impossible to change the password to the same one). Please help me! P.S: I tried deleting all folders and reinstalling the software.
01-24-2024 09:27 AM
Hey @Albanas! We know how important it is for our customers to get back in the game, and we would like for you to please send us a private message, to check out any options we can provide. To do so, please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
01-25-2024 09:55 AM
Hey there! We wanted to follow up with you and see if you still need assistance with your issue. We will be patiently waiting for your response and hope to get you back on track!
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