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Can’t Pair

Anonymous
Not applicable

I just bought a used Oculus Quest 2, and when I turn it on there is no menu option. When I try and pair the headset it tells me it needs a system update. I tried factory resetting it and the same thing happens.

 

would love some advice

7 REPLIES 7

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Anonymous! We see you're having issues setting up your headset. We'd like to help you out with this!

 

We do see that you already tried factory resetting, but we'd like to provide the steps to manually factory resetting your device just to double check that the steps were followed carefully.

 

  1. Turn off your headset.
  2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.

 

We'd also like to ask if you're trying to set up a meta account? Answering this question will give us a good understanding as we are currently working on solving an ongoing issue we are experiencing with them at the moment. Please get back to us at your earliest convenience. We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Anonymous
Not applicable

@MetaQuestSupport That is how I tried resetting the headset, and I have already created a meta account. And after resetting I don’t have the new device options like setting up the WiFi.

 

Thanks!

Hello again, friend!

 

We do want to let you know that this an ongoing issue that our engineers are working diligently on. However this doesn't mean we can't provide some helpful insight in hopes of getting rid of this little predicament! Would you kindly perform the following:

 

  • Sign out of the app
  • Uninstall the app and leave sitting for 5 minutes
  • Reinstall the app and leave sitting for a couple minutes
  • Sign back into the app and try to pair again
  • Clear Bluetooth cache / app history
     

As well, if that didn't prove any fruitful results, try the above steps but with the following:

 

  • Sign out of the headset
  • hard reboot headset (hold power button down for 30-40 seconds)
  • Once headset is turned back on, sign back in
     

However, if you've tried the above and nothing came from those attempts, then let's have you submit a support ticket here: https://metaque.st/Support. There, they have a wide variety of support tools, that may be able to provide some further input on the matter. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

33F9F14C-6AD7-4A8A-87FB-AB21C253747F.png

 this is what is happening

I'm having the same problem

Hi there! We see you are having pairing issues? We know the time this is taking away from using your VR device and playing your amazing games! If you have tried the following steps we provided above and still nothing has changed, this might be something we need to patiently wait on our high-tech team to fix! 

 

You can get updated through our forums and we do have a thread for this issue and you can get to it by clicking here, our wonderful community is awesome at providing ideas and even help! 

 

Soon we will be back to our amazing world of VR! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

chrispy.351240
Honored Guest

I am having the same issue and none of the solutions above are working. 

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