I have a big amount (over 1400+) of games and applications on the account. More than two weeks ago my Quest 2 stopped working.
First it was not allowing me to run anything that was already installed on a headset. Later after factory reset all I can access it only to browse the Quest store from within the headset. I can see the games/apps as being purchased, but the button is greyed out showing "purchased", but no install option.
Then the Quest 3 came and even a fresh from factory Quest 3 behaves the same.
Fresh Quest 2 and Quest 3 is constantly trying to load the application library list (the wheel is spinning for hours and nothing changes).
I found another person on reddit forum that also has big amount (1400+) of applications on account and is also facing the same issue. This person created a fresh account and run Quest 3 on it - it worked. The conclusion is that this is something with the account and Quest firmware.
I also managed to gather adb log (enabled developer mode and run adb logcat command), and it is evident that the ContentLibrary loader is constantly crashing trying to load a list of applications.
When I buy anything now, I can't see my library list to be updated with the newly purchased game/app, it is only seen as purchased from the Quest store (being logged) as greyed out "purchase" button.
I exhausted all the steps that support was providing me, now all I am told is to just wait. Third week of waiting already started.
Please let me know if anyone else is affected by the same issue.
I am hopeless as I don't even know how much more I will need to wait for a fix (if any).
I already spent a big amount of money on VR content on Quest store and am active in VR community and was always encouraging my friends to step into VR.
All I am left with is being pushed over and over by support and not even having a chance to enjoy a Quest 3 premiere when everyone else is enjoying it.
Yes, it is finally working for me! What I think made the difference was unlinking facebook and instagram from my Meta account. Use only the meta account to login. Also it was not immediate and took some days to work. I think it takes up to 15 days for the other accounts to unlink unless you request support to do so quicker. Let me know if this works for you.
Hey there, @Jovanroccs! We understand that you're having some issues with getting access to your games and apps. We know that this can prevent you from having the full VR experience, so we'd love to assist. We're going to ask some questions below to give us a better idea of how to assist you.
Have you tried using your headset on a different network? If yes, is this issue still happening?
When did this issue start for you? Did you do anything different with your headset right before this issue started?
Can you provide us screenshots of any error messages you're receiving.
Have you updated your headset to the most recent update?
Are you playing PCVR or Standalone?
Are you able to access any game or application on your headset?
Have you Restarted or Reset your headset?
Once you get back to us with the answers to these, we'll be able to continue assisting you. We're looking forward to your reply!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @Jovanroccs! We just wanted to pop by to see if you were still in need of assistance with accessing your apps on your headset. If you are still having issues, please don't hesitate to let us know. We are always happy to help.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Yes, it is finally working for me! What I think made the difference was unlinking facebook and instagram from my Meta account. Use only the meta account to login. Also it was not immediate and took some days to work. I think it takes up to 15 days for the other accounts to unlink unless you request support to do so quicker. Let me know if this works for you.
We appreciate you letting us know, @hollywoodhammer! Lovely! We're very glad to hear you were able to find a workaround with unlinking your linked Facebook from your account! We appreciate you sharing this information here for all other users to benefit from and try out as well! Should any further problems pop up in regards to this one, please don't hesitate to let us know. We'd like to do everything we possibly can to ensure your VR gaming experience is thriving to the fullest! Take care an have a wonderful day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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