Can’t access horizon or profile

[joocyrmz]

Hey everyone, 

About a week ago I was trying to get into horizons and this message “device update” in progress popped up. I left it and a couple days later it was still saying the same thing. I checked my settings and there was no update on my oculus 2. My friends suggested to leave it for a couple days because maybe it was a glitch and it would be fixed on its own. Horizons was the only app that wasn’t working for me at this point. After waiting a couple of days, my friends suggested to do a factory reset which I did and now I can’t access my vr account whatsoever and when I try to access my account through the app it comes up with the message “this account cannot be accessed” even though I can get on to horizons on mobile and my friends still see my profile which means I’m not blocked or that my profile is deactivated 😞 I’m really upset with this and I don’t know what to do to fix this problem. If anyone can help I would gladly appreciate it 

 

 

 

[MetaQuestSupport]

Hey @joocyrmz,

Could you please message us privately? Let's figure out if this is a headset or account issue together!

Please select our name to get to our profile page, or click here: Customer Support. Next, click "Send a Message" to privately message us!

Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

@joocyrmz, how's it going? 

If you still need assistance, let us know!

[joocyrmz]

Yes I still need help with this 

[MetaQuestSupport]

We absolutely would love to help, @joocyrmz! In order for us to take a further look into getting you properly logged, please send us a PM at your earliest convenience and we can work together from there. You can select our name to get to our profile page, or click right here. From there, click "Send a Message" to privately message us! Be sure to log into your account beforehand as well. We're eager to hear from you!