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Can't access my Account.

cosmic.106096
Honored Guest

When I try log into my meta account on any platform, I put in the email and password of the account and then asks for code from confirmation email but I do not have access to the email anymore because it was deleted. This hasn't happened before when I have logged in but now it is. Someone help please because I cant use my headsets because of this problem. Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hi there, @cosmic.106096! Making sure you're able to log in and enjoy a seamless VR experience is absolutely a top priority for us, so thanks for bringing this to our attention! We see you reached out in PMs, and we're happy to continue there with you to get to the bottom of that issue. Please get back to us when your schedule allows, as we'd love to work further with you on this. Talk soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hi there, @cosmic.106096! Making sure you're able to log in and enjoy a seamless VR experience is absolutely a top priority for us, so thanks for bringing this to our attention! We see you reached out in PMs, and we're happy to continue there with you to get to the bottom of that issue. Please get back to us when your schedule allows, as we'd love to work further with you on this. Talk soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

84WillRiseSoon
Honored Guest

i have the same problem to, it started yesterday 

Hey there, @84WillRiseSoon. Being able to access your account easily and without issue is something we want for all of our device owners. Having that access is important across all online platforms. With that being said, we are more than happy to look into this further for you. Due to the nature of the information that we may need to obtain from you, we ask that you please send us a private message. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello, hello, @84WillRiseSoon! Be sure to send is a PM right here if you need any further assistance with logging into your Meta account. We definitely want to make sure you're able to continue accessing all your VR content and account details!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!