I've had my new Meta Quest 3 for two.I expected a significant qualitative leap from my Quest 1 but my experience has been quite bad.When pairing the device with my account, everything seemed to be going well until, in the end, I found my library empty, without access to any applications, not even the pre-installed ones.The headset seems to work perfectly at the hardware level and I have been able to pair it without problem with a different account and having access to the programs.But in my personal account it only works connected to a PC, both with cable and with Air Link.However, stand-alone applications are not accessible in the headset nor can they be managed from the mobile application or the browser.I opened a ticket two weeks ago and did not receive a response in ten days.I connected via WhatsApp with support and, although they responded to me a couple of times, they have not done anything nor have they contacted me again to give me information.Today I tried to contact them again and no one has answered me, which makes me feel extremely disappointed and irritated.I have disconnected and reconnected the viewer to the application, I have closed and opened the application, I have deleted the data by doing a Factory reset and connecting again, but the bug is still there.I know it's a problem with my account configuration but no one can give me a solution.I have considered returning the device and changing it for another one (and maybe I will) although I am not sure if it will serve any purpose.Any ideas what else I can do or what could be causing it? Thanks in advance for any helpful comments
That was what I did and I'm afraid I had to factory reset again. Really don't know if the number of apps caused the issue. I think was the Oculus/Facebook/Meta migration instead, And I'm not sure what exactly made my Quest 3 work while my Quest 1 lost access to library.
Hello, hello, @uftar! We're so glad to see your PM and we're eager to investigate this issue there so you can get back to gaming on your headset without worries! @hollywoodhammer, getting to the bottom of this missing games issue is incredibly important to us! If you need any assistance at all, be sure to send us a PM right here. We'll always be glad to hear from you!
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Hey there, @hollywoodhammer! We're so glad to see you've sent us a PM and we're eager to look into this issue further. Let's continue there when you get a chance!
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