cancel
Showing results for 
Search instead for 
Did you mean: 

Can't add email to my meta account

Homemade_Havoc
Honored Guest

When I get on my contact info and try to replace my old Gmail account I'm locked out of with my new one on my meta account, it says access denied, you can't access this right now, no clue what to do and I can't get any codes from my old email

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @Homemade_Havoc! Thanks for reaching out! We understand that you're locked out of your account? That's never any fun when you're locked out of the game, so let's get to this bottom of this! Due to the nature of this conversation we need to move this to a private conversation. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.  Looking forward to your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello there! We are just checking in regarding the login situation. Please contact us through a PM should you still need assistance so we can look into the account access. Remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing back, and have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?