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Can't buy Extended Warranty for new Quest 3 - Invalid shipping address

norannnneko
Honored Guest

I am truly baffled at a few things

 

1) Everytime I reach out to support and they get back to me via email, my replies (I'm using gmail) get a bounce back, so they never get my replies so this endless loop continues

2) I am trying to get an extended warranty for my new quest 3 but my shipping address (its real, i get usps, fedex, ups, amazon deliveries all the time) shows up as invalid on the checkout screen. its a real street, in the usa. a real house, not pox. 

how do i buy an extended warranty? lol 

3 REPLIES 3

kojack
MVP
MVP

Do you live in one of these 23 countries? https://www.meta.com/en-gb/help/orders-and-returns/articles/quest-supported-countries/

Those are the only regions Meta supports. Also they only do the mainland, so for example Puerto Rico is part of the US but not supported.

Author: Oculus Monitor,  Auto Oculus Touch,  Forum Dark Mode, Phantom Touch Remover,  X-Plane Fixer
Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich
Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2

no, i live in texas (usa)

MetaQuestSupport
Community Manager
Community Manager

Hey there, @norannnneko! We recognize how much security and safeguarding a warranty can your VR gameplay, so we'd love to look further into this for you on our side! When you get a chance, could you please send us a PM so we can check into this together? You can select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message. We're eager to hear from you! 

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