08-23-2024
02:08 PM
- last edited on
08-23-2024
02:33 PM
by
BlueberrieSmoot
I am truly baffled at a few things
1) Everytime I reach out to support and they get back to me via email, my replies (I'm using gmail) get a bounce back, so they never get my replies so this endless loop continues
2) I am trying to get an extended warranty for my new quest 3 but my shipping address (its real, i get usps, fedex, ups, amazon deliveries all the time) shows up as invalid on the checkout screen. its a real street, in the usa. a real house, not pox.
how do i buy an extended warranty? lol
08-23-2024 02:32 PM
Do you live in one of these 23 countries? https://www.meta.com/en-gb/help/orders-and-returns/articles/quest-supported-countries/
Those are the only regions Meta supports. Also they only do the mainland, so for example Puerto Rico is part of the US but not supported.
08-23-2024 03:04 PM
no, i live in texas (usa)
08-23-2024 09:03 PM
Hey there, @norannnneko! We recognize how much security and safeguarding a warranty can your VR gameplay, so we'd love to look further into this for you on our side! When you get a chance, could you please send us a PM so we can check into this together? You can select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message. We're eager to hear from you!
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