Can't buy anything on Meta Store for months due to "unusual activity" on my account

[VenomSNK]

Hi, as for March I can't buy anything on Meta Store. I have a certain amount of Quest Cash on my account (from reflinks) but every time I try to use it, I get an error about blocked payment due to "unusual activity" on my account.

I tried to buy games with Quest Cash, PayPal, and three different credit cards, and Meta threw me this error for four months straight. I tried to contact the support several times but in no vein, they asked me for a lot of personal information (such as photos of ID cards side-by-side with credit cards connected to my account), and every time I delivered them, they ghosted me and stopped responding to my texts.

So my Quest 2 is a paperweight and I'm just missing out on another sale where I won't be able to buy the games I'm interested in again. I am so tired of fighting this battle, has anyone found a solution to this "unusual" problem?

[OfficialKaydenVR]

Greetings @VenomSNK 

I have not seen this type of issues but try to contact Meta again. Meta do be offline so an another admin rank will respond to you. But the only thing I can do is contact Meta and make sure your quest cash has enough money to buy the headset.

[MetaQuestSupport]

Thank you, @OfficialKaydenVR! We love to see our community help each other out! And yes, the best thing would be to try and get in touch with us again! 

We would love to look into this matter more, @VenomSNK! In order to look up your account to see what is happening, we will need to gather some sensitive information in a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[VenomSNK]

Well, I got in touch, and to no surprise, Meta support has ghosted me again after I gave you every private information you requested. It's been seven days since someone replied to my messages.

[MetaQuestSupport]

@VenomSNK  We see how this issue can be concerning to you since you've been waiting for a reply from your case agent. We're still doing everything we can on the back end to resolve things for you. We greatly appreciate your patience and efforts you've given us so far. Moving forward, we recommend reaching out via PM for more information or questions about your case. We're happy to solve things for you there and address any further concerns. Thank you.