Can't buy games or apps on the webstore

[valentinovienna]

I am trying to buy a game but I am not able to buy anymore.

There is an error message after the payment request is sent. This did not happen in the past. How can I fix it and buy games again? Lat

[valentinovienna]

please note that I already contacted my credit card provider. It stated that the issue is on the website side.

[valentinovienna]

[valentinovienna]

I tried with another browser. Same issue.

[MetaQuestSupport]

Hey @valentinovienna we understand you are having issues purchasing games/apps. We know how important it is for our customers to get back in the game, and we would like for you to please send us a private message, to check out any options we can provide. To do so, please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hey there! We wanted to follow up with you and see if you still need assistance with your issue. We will be patiently waiting for your response and hope to get you back on track!

[valentinovienna]

Sorry but I have to complain. The support service replied that in order to be helped I needed:

1. to provide some details about my credit card

2. To provide details I already provided in this forum and that they wont read the post

If your company really wants to help customers, such answers are not acceptable. Your customer support must have access and read what a customer has already written in the forum.

On top of that the discount price already expired. For the time being I am not interested to buy any game at full price.

[MetaQuestSupport]

Hey again @valentinovienna! We see you have an issue that was taken to support. We understand how important having your issue addressed is, and we wish to look into this for you! So that we can look into this delay for you, can you please send us a private message with your support case number, and we are more than happy to look into this for you. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!

[valentinovienna]

As I am  back in the land where I received my credit card, the error message changed. So Meta is not able to accept my credit card and is suggesting me to have a different credit card in order to be able to buy further games. Not a smart customer service, I would say. I dont want to look for a new payment method just because your IT is not able to interface with my credit card anymore. So I cant buy new games and I am losing all the good deals you are offering because of the bad service provided.

[valentinovienna]

The customer service keeps asking me to use a different payment method. Is this a realistic solution for someone having already bought more than 500 euro in your videogames with this card and still willing to spend more on them?

I already bought other goods with that card on amazon and tickets on ryanair. So I dont see why you are not able to fix this problem of your and ask your customer to request a different card just because you are not able to fix this issue! Do you expect me to request a further card just to buy your videogames? really?