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Can't cast in phone app after changing account

Sawka02
Explorer

Hello, I was trying to cast a game from phone app, it worked well before, but I had a problem and I had to change account.
I changed account on headset and the phone app but it didn't cast it.
I saw that my phone can't find the headset.
Can anyone help?

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there! We hate that you are unable to cast a game from the phone app. We'd love to help you.

 

Can you please answer the following:

  • Are we sure both devices are logged in to the correct account and on the same Wi-Fi network?
  • Is the account that you are having issues casting an admin account?
  • Is the phone paired to the headset?
  • Can you provide a picture of any errors?

Once we have this information we can better help you. We look forward to hearing from you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

The problem is that my phone isn't paired to the headset
it just can't detect it for some reason

We have a lot of experience fixing this. We'd love to help you.

 

Have you tried clearing the cache and data from the Bluetooth?

  1. To do this, open Settings, and then swipe to and tap Apps.
  2. Tap the Sort icon (the down arrow with three vertical bars), then tap Show system apps.
  3. Tap OK and all the system apps will appear in the list.
  4. Tap Bluetooth, tap Storage, and then tap Clear data. Tap OK to confirm.

Let us know if this helps.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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