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Can’t change PIN

Tracy.larson2008
Honored Guest

I am taking this **bleep** back!!!!! I can’t change my pin!!! I had to do a factory reset, LOST ALL THE **bleep** GAMES I ALREADY BOUGHT!! This is unreal!!!!

Tracy Larson
2 REPLIES 2

TheAntiSocializer
Meta Quest Support
Meta Quest Support

@Tracy.larson2008 Hey there. I know it can be pretty alarming to have your purchases go missing, so I'd be happy to give some input on the situation. 🙂

 

There have been some users that have reported making a new account after doing a Factory reset on accident instead of logging in with the proper information. 

 

I'm sure the team would be more than glad to help you out if you hit them up with a PM on here

 

Hope this helps shed some light! 🤗

Sometimes it's okay to be a little Bing Chilling

MetaQuestSupport
Community Manager
Community Manager

Hello! As @TheAntiSocializer stated, we'd be more than happy to help out.

 

Were you able to shoot a PM our way? We're very eager to try and find those apps! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!