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Can't change birthdate on son's account

Sylverblade
Honored Guest

I typo'd and put the wrong birthdate for my son's account and now he is a "child" account. I need to change it to be correctly as teen, but the site will not let me change it. Also, when I try to contact support (as it gives me a link to) it errors and goes to "page not found". When contacting support they say there is absolutely nothing they can do (?!)

All I want is to correct the birthdate -- reset the date, so I can change it or something! 

If I can't do this, I want to turn off parental supervision, but I can't do that either! I am highly frustrated. please help

32 REPLIES 32

Milzy2011
Honored Guest

I’m having the exact same problem, I’ve been trying everything to change it but nothing works!!

MetaQuestSupport
Community Manager
Community Manager

Hey @Sylverblade, We are actively investigating some reports of customers not being able to update their date of birth information on their Meta accounts.

The only official way for someone to change their date of birth is by logging into https://auth.meta.com/settings/account/. If you encounter an error, please be advised that we are looking into the issue. We appreciate you for understanding. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I’m having this same problem.  Any word on contact information to rectify this? My son is getting frustrated he isn’t able to play the games I’m allowing him to play!!

Pillster21
Honored Guest

Agreed.  This shouldn’t be this difficult for us parents.

Hello @Sylverblade and @Pillster21 ! Thank you so much for reaching out to us. We know how important it is for parents to be able to make changes to their accounts. I'm sure your son's eagerly waiting to get back into the VR world. We would love to help get this resolved for you guys. We would love to explore other options for you. In order for us to protect your sensitive information, we would like to request that you please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be logged in to the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey guys! We are just following up with you on this. We are just checking back in to see if you still need help with your kid's accounts. We are here to help, so feel free to reach out to us anytime! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Was this problem ever resolved? I’m having the same issue and it shouldn’t be this hard. 

Hey there, @Ginaly, thank you for reaching out to us with questions about this! We can absolutely see how access troubles caused by incorrect birthdates can be very frustrating, so please be assured we're happy to assist you in getting to a resolution with this! There are actually more than one potential causes and solutions for this symptom, and to dig into it deeper with you we would need you to post some information we wouldn't want you posting in a public space. So, if you would, send us a private message by either selecting our name to get to the profile page, or click HERE. Then, just click "Send a Message" and we will reply to you shortly! Please remember, you must be signed into the community first to send private messages. Looking forward to hearing back from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I messaged you and am still waiting for an answer. Was this problem ever solved? Anyone?

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