10-29-202311:10 AM - last edited on 07-13-202407:45 AM by TheLegend27
I typo'd and put the wrong birthdate for my son's account and now he is a "child" account. I need to change it to be correctly as teen, but the site will not let me change it. Also, when I try to contact support (as it gives me a link to) it errors and goes to "page not found". When contacting support they say there is absolutely nothing they can do (?!)
All I want is to correct the birthdate -- reset the date, so I can change it or something!
If I can't do this, I want to turn off parental supervision, but I can't do that either! I am highly frustrated. please help
07-03-202410:14 AM - last edited on 07-13-202408:12 AM by TheLegend27
Hey there, @JanStad! Thank you for reaching out to us about this! We do want all users old enough to use or devices to enjoy them to the fullest. We do notice that you've also PMed us, so we're more than happy to continue the conversation there. For everyone else in this thread, we'd like to provide some clarity. We understand these devices are investments used for many purposes. The safety of our users is always a priority on our platform, this is especially true for children, which is why we have special rules for them. If you've created an account for a childwhich also required you to have a guardian account so they are parent managed, these accounts will remain child accounts until they reach the age of 13 (based on the date of birth set on the account) at that point, the 13 year old will be asked to agree to the Meta Terms of service and will have access to all features a normal account would. Further restrictions are determined by the parent and they would be able to choose to remove parental controls at this time.
Customer Support doesn't have the option make changes to the account date of birth to turn the account into a regular account. The account would need to age up naturally. If there's any additional questions or challenges, please feel free to send us a private message. We're here to help! Click on our profile, then click "Send a Message" to privately message us!
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11-11-202308:30 AM - last edited on 07-13-202407:48 AM by TheLegend27
Hey @Sylverblade, We are actively investigating some reports of customers not being able to update their date of birth information on their Meta accounts.
The only official way for someone to change their date of birth is by logging in here. If you encounter an error, please be advised that we are looking into the issue. We appreciate you for understanding.
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I’m having this same problem. Any word on contact information to rectify this? My son is getting frustrated he isn’t able to play the games I’m allowing him to play!!
Hello @Sylverblade and @Pillster21 ! Thank you so much for reaching out to us. We know how important it is for parents to be able to make changes to their accounts. I'm sure your son's eagerly waiting to get back into the VR world. We would love to help get this resolved for you guys. We would love to explore other options for you. In order for us to protect your sensitive information, we would like to request that you please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be logged in to the community first to send us a private message.
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Hey guys! We are just following up with you on this. We are just checking back in to see if you still need help with your kid's accounts. We are here to help, so feel free to reach out to us anytime!
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12-25-202310:21 AM - last edited on 07-13-202407:51 AM by TheLegend27
Hey there, @Ginaly, thank you for reaching out to us with questions about this! We can absolutely see how access troubles caused by incorrect birthdates can be very frustrating, so please be assured we're happy to assist you in getting to a resolution with this! There are actually more than one potential causes and solutions for this symptom, and to dig into it deeper with you we would need you to post some information we wouldn't want you posting in a public space. So, if you would, send us a private message by either selecting our name to get to the profile page, or click here. Then, just click "Send a Message" and we will reply to you shortly! Please remember, you must be signed into the community first to send private messages. Looking forward to hearing back from you soon!
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