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Can't change contact e-mailaddress

debora.bosman
Honored Guest

Hi,

A few days ago, my email/Facebook/Instagram was hacked. I have since regained access to my Meta account, but the hacker has changed the email address. I am unable to revert the email address back as I receive an error message when I try. Because of this, the hacker can continually reset the password on my Meta account. How can I resolve this?

Best regards,

Debora

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi Debora,,

We understand this must be worrying. Please follow this link to the Facebook Hacked Wizard Page at your earliest convenience. It should walk you through the steps for account recovery and support based on your own specific situation and levels of account access. Please let us know if this works for you! 

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