I've been trying to change my pfp from the oculus app but it won't work and it just shows a gray screen and says camera roll then if you click on a picture that is just gray it won't work.
Thank you so much for sharing this information with us! Could you please consider updating your profile picture here as it is linked to your Horizon ID? Feel free to reach out to us if you need any further assistance.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi again! We hope you're having a good day so far. We just wanted to check in with you and see if you were still having issues with changing your your profile picture. If you still need any assistance, please don't hesitate to get back to us so we can continue working towards a resolution with you! Have a phenomenal day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hiya, @DarkNessH7! Thank you so much for providing us with those screenshots of the errors you've been experiencing. We'd like to requests that you please submit a bug report so that our engineers are aware and can take a deeper dive into this matter! For the best results, we recommend using a PC or Laptop instead of a mobile device.
With a different device ( PC or laptop) we suggest trying the following the steps to change your profile picture.
Click the bottom option where it shows your username and "Meta Horizon"
Ensure "Sync profile info" is disabled
Disable "Sync profile info" for other profiles as well
Open your "Meta Horizon" profile again and select "Profile Picture"
Click "Upload new photo"
Choose a new profile picture to upload
We hope this helps and ges you back on the right track. If you have further questions, please don't hesitate to let us know. We're alwa!s happy to help.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi @DarkNessH7! We're just checking and see if you had been able to perform the steps we provided. If you still need assistance with your issue, please don't hesitate to reach back out to us and let us know. We are always delighted to look into this further for you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you for the update! Would you be able to try the steps using a PC or Laptop by chance? You should have the option to change the profile Picture, but the option is clearly not there in the screenshot you sent. If you are able to test on a non mobile device that would be great. Regardless, please send us a direct message from our Profile Page by selecting "send a message" and we would love to look into this further.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We hope you're having a good day so far @DarkNessH7. We just wanted to check in with you and see if you were able to PM us so we can continue assisting you with your issue. We are still here whenever you need us; please don't hesitate to reach out whenever it's convenient for you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
