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Can't change pfp to something from camera roll

DarkNessH7
Honored Guest

I've been trying to change my pfp from the oculus app but it won't work and it just shows a gray screen and says camera roll then if you click on a picture that is just gray it won't work.

 

 

18 REPLIES 18

MetaQuestSupport
Community Manager
Community Manager

Hello there, @DarkNessH7. We noticed you're having some trouble accessing your camera roll, it sound like the app does not have permission to access your camera. Try finding your app settings and enabling access to the camera for the Meta Quest app. if you're still having trouble you can also try changing your profile photo on the web browser by signing in here.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @DarkNessH7! Just wanted to check in and see if you still need a helping hand with your camera. If you do, please give us a shout and we'll dive deeper into this matter together. We're eagerly awaiting your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello it's still not working I made sure that the app had permission for the camera on and it still didn't work.

It's possible that the app is outdated, have you considered uninstalling and reinstalling it? By the way, were you successful in making any modifications on the website?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I can try reinstalling also no the website didn't work to change my pfp from that I have to use Facebook and go back and forth for it to work that's why I'm trying to get help with the app

 

We appreciate the follow up! We definitely recommend reinstalling to get this working on the mobile app. To make sure we understand the website scenario, can you successfully change your profile picture by changing your Facebook account picture? Looking forward to getting this resolved with you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Yes Facebook works for changing my pfp but I don't want to go back and forth changing my Facebook pfp then my oculus pfp then changing my Facebook pfp to something else 

We appreciate you getting back to us on this! We do have something else for you to try, just so that we ensure no stone is unturned for this. Please try visiting this site here and checking to see if you can change your Meta PFP! 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Screenshot_20231204-221127.png

 This is what it's showing when I click on the link

 

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