08-23-202412:18 PM - last edited on 08-23-202412:21 PM by ThePeasKeeper
I've been having a issue with my Quest 2 recently. When I turn it on it will load up to the home screen like normal but then I can not click on anything. Controllers and hand tracking are both doing the same thing. I can hover the little dot over what I want to click on and the little text box that says what each option is won't show up and if you try to click anything it will make the sound like it's selecting it but nothing happens.
Every time it does this I have to hold the power button until it turns off and then hold the power and volume button to do the "boot device" procedure multiple times before it will just eventually work like normal one of the times it starts.
I've made sure there are no updates needed and there hasn't been any new games or anything installed recently that might have caused it.
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Hey there! We want you to be able to play your VR without having to hard reboot your headset several times. We would love to look into this for you, but we need to know some information first.
do you have any accessories attached to your device? Covers, external batteries or any 3rd party addons?
Are you using the Meta Quest 2 controllers or the Pro Touch controllers?
Can you try turning off hand tracking and see if helps?
We're looking forward on hearing back from you on this!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again! Just following up to see if you could provide us this information so we can look more into this! If you've resolved this already please let us know how you did it!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I'm not the original poster, but I'm having the same problem that only started 2 or 3 days ago. The controllers work, I see the pointer being responsive when the trigger is pulled, but I still can't click anything on bootup. For example, the "continue without tracking" button does not light up when hovered over. I must hard reboot a few times until it randomly works again.
I do not have any extra accessories
I am using the regular Quest 2 controllers that came originally
I have not tried turning off hand tracking yet, but will try later
Same here...I have used my guest just a couple of time in 2 years since I've received as a birthday gift...yesterday I turned it on, just made the updates I've missed in so long time and now I can't click on anything. I'm stucked in the boundary confirmation, my hands tracking is working, even the fingers click is recognized, but every UI interaction does nothing. Already factory reset, it worked 2 hours, then maybe some update break it again after reboot.
We understand it can be frustrating to experience issues when you're wanting to jump into VR. Please send us a private message, in order for us to look further into your case.
To do so, select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We look forward to hearing from you and getting you back into VR!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Honestly the reason I haven't used the headset is because of lack of time...thanks for the support but don't have time for investigating troubles in a nearly brand new device. Hope someone else can assist you and make an update available the next time I could use the headset.
We can understand your frustration regarding the issue with your Meta Quest 2. We could potentially look into replacing the headset, if you would be willing to explore this option, then please don't hesitate to send us a private message.
If you've got any other issues, then feel free to reach out!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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