12-25-202301:24 AM - last edited on 07-25-202402:35 PM by AliceinVRworld
I got a quest 2 for my child for Christmas. I'm trying to set them up with supervision.
The system asks me to take a small payment to prove I'm an adult. I go though this and after I've confirmed payment on the banking app it then gives me a broken page.
It looks like a cors error. But it's blocked me and I've had quite a few payments taken trying.
I've tried different devices and different cards and it's always the same.
Currently my child can't use there big surprise present.
When I initially set it up I set a child account first then had to do the parent stuff after and got stuck at payment.
In boredom I went on to mega quest site and signed up using my Facebook account. I added my card there but no payment needed. (Not sure this step is needed)
I then started setup again and just signed in using my Facebook account with no child account. It works. I will go back later to do the child account but at least she can play right away
Hey folks! We'd like to thank you all for being so amazingly patient while we address everyone's questions and issues, we cannot express how appreciated it is. For most of our users who were seeing troubles with account creation during the holiday peak, they were able to successfully create their accounts and related child accounts very shortly afterwards, however we wanted to reach out to everyone and make certain that none of you were still experiencing problems. If you are, or if you have any issues or questions in the future, please send us a private message so we can dig a bit deeper into your accounts. Click on our name to get to our profile page, or click here. Then, click "Send a Message" and we'll get that message shortly! Please keep in mind that you must be signed into the community first to send us a private message.
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Hello again, folks! We just anted to pop in again to remind you that if you're still having some troubles with this issue, to please send us a private message so we can look into it further with you. Click on our name or click here. Next, click "Send a Message" and we should get that message and respond soon! Please remember, you must be signed into the community first to send us a private message. Looking forward to any replies!
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Hey there, @MarcusSkold. We understand the importance of being able to verify your payment without any issues. This is not the experience we'd want any of our users to have. Just to ensure we are on the same page, we'd like to provide a few helpful tips for you to try. Please try the following steps:
Try adding the payment method from within virtual reality by using the headset.
Try adding the payment method while connected to a different network (another Wi-Fi network or a cellular data connection on a phone).
If you continue to have issues, please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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