Can't connect Quest 3 to PC using Quest Link

[uo91]

Dear Meta Community,

I've just received my Quest 3 device. I am using the original USB cable that came with the device. No matter what I try, I am not able to establish a connection to my PC. 

This is how disconnection happens: 
Once I connect USB from PC to Quest 3 either the device gets disconnected instantly (before "allow connection" window), or it gets disconnected right after I allow USB connection on the appearing window. In other words disconnection always happens in first several seconds. There was never a case when I had a working connection.

This is what I mean by "allow connection" window

One interesting thing that I observed: When the cable is connected physically (regardless of connection status) there is a periodic beep sound coming from the Quest device. When I disconnect the cable, the sound stops. Is it normal? What does this periodic sound indicate?

I checked some recommendations and made the following two modifications:

I tried reconnecting the cable and restarting the devices (PC and Quest 3).

I tried also factory reset.

On Oculus phone app, I tried both developer mode on and off.

I installed Oculus desktop app.

I also tried Meta quest developer hub/ android studio.

I am using a laptop: MSI GS63VR 7RF

In the laptop specifications following information is provided:

1x Type-C (USB3.1 Gen2 / DP / Thunderbolt™3)

When Quest is connected to this Type-C port, I can see the charging indicator on the device.

I don't know what else to try. I would appreciate any help.

[NeuroMonk]

Sorry for hear that. By the way, though it works for me now, I still have to wait 4-5 reconnection cycles, before Quest finally establish solid connection, it takes 10-15 seconds approximately

[ilikemarlasinger]

In our case AirLink is functional, same as it is for @NeuroMonk 

Only USB not working. 

[NeuroMonk]

An update from me, reconnection cycle before solid connection establish, start taking for me longer and longer. Moreover now I have to reconnect USB few times. The whole process takes about 1 minute already. This is trully unpleseant expirience, every time I need to debug my game I start seriosly nervous, because I am afraid that eventually Qculus will stop connecting back again.

[MetaQuestSupport]

Hey @ilikemarlasinger, we understand the frustrations of not being able to transfer your data from your device. Rest assured, we are still looking into this matter, but we wanted to make sure all basic troubleshooting steps were met. Have you checked to see if you had any possible driver updates yet? 

[PaulHenrry]

Hey team. I landed here because I have exactly the same issue with a MSI GS63VR. I was able to connect the Quest 1  but not the Quest 3. Is disconnect and reconect ever few seconds.
Regards.

[MetaQuestSupport]

Hey there, @PaulHenrry! We want to ensure that you have the best VR experience possible, so we'd love to take a closer look into this together. From what we see, the MSI GS63VR laptop seems to have a GTX 1060 video card. Do you know whether your device is using the GeForce® GTX 1060 with 6GB or the GeForce® GTX 1060 with 3GB? 

In addition, can you please let us know which troubleshooting steps that you've tried so far? We don't want to make you repeat things that you may have already done. 

We look forward to hearing back from you!

[MetaQuestSupport]

Hello again! We just wanted to check in and make sure everything is going okay. If you still need help with this, please let us know. We are happy to continue helping however we can!​

[Guimex]

Hi, same problem with Quest 3 (never with Quest 2), connected and one second after disconnected. Connection tried with usb cable sell with Quest 3. Sometime, connection is up for 5 secondes and disconnected... happiness of upgrade from quest 2 to 3 is a nightmare.