01-29-202406:10 PM - last edited on 01-30-202407:55 AM by TheLegend27
Soo my oculus 3 wont let me connect a new account to my headset even after i factory reseted the headset abt three time and it still says that theres an account linked even tho i checked when my account got suspended for no reason and it says there is no headset connected plz i need help
@MetaQuestSupport this is highly concerning. Factory reset devices shouldn't be tethered to inactivated accounts. This effectively bricks the device. Will someone from Meta please publicly comment on this?
Hi there, @backagainoda6868. We understand your concerns and are here to help. Since you have tried the factory reset to no avail, let's get you to reach out to us in a PM. We are going to have to ask for sensitive and personal account information, and there is a place to do it. To send that PM, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to your response.
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