06-29-2024 12:28 PM - last edited on 07-20-2024 11:04 AM by TheLegend27
When I try to call someone on my vr headset it always says "Connecting" and doesnt proceed into calling the person
06-29-2024 02:08 PM
Hey, @maksymi19! Thank you for letting us know what's been going on. We would like to have you try a troubleshooting step to see if this helps with you not being able to make or join Messenger calls. Please uninstall and then reinstall the app. also check to make sure that the app is up to date as well.
07-01-2024 05:56 PM
Hey @maksymi19. We are just reaching out again seeing if the step we provided helped you?
If it did not then please feel free to reach back out to us as we would love to assist.
07-19-2024 02:14 PM
i am also having the same trouble and i also tried uninstalling and reinstalling the Facebook Messenger app and it didn't work
07-20-2024 02:22 PM
Hey, @markus6609, Messenger is a great way to connect with friends and maximize your VR experience, and we surely want you to be able to enjoy it. So that we have a clear understanding, have you experienced this problem with other apps?
We look forward to assisting you!
07-20-2024 04:23 PM
no just the Facebook Messenger app, maybe it's because it's not compatible with the current version of the Quest?
07-22-2024 10:48 AM
Thank you @markus6609 for getting back to us! Since you are only having this issue with the Facebook Messenger app, we recommend checking the app permission to make sure the microphone is enabled. If that doesn't help, reset the microphone following these steps:
Let us know if this helps!
07-23-2024 11:21 AM
Hi again @markus6609! Just checking in. Did you still need help with Messenger on your Quest 3?
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