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Can’t connect to headset

GoJoGo13
Level 2

I’m unable to use my VR as every time I start it it comes up and asks me to setup my meta account and horizon profile but when I go in to do it it says I already have an account. It then comes up with a code to connect my headset but when I put that it it says it cant connect to the headset. I’m going around in circles !

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @GoJoGo13! We completely understand how frustrating it can be to be unable to enjoy the VR world. Something that has been working perfectly has been uninstalling and reinstalling the app. Please try to access with your email address to which you have linked your Facebook account. We'll leave the link here to get you started, If the problem persists, please send us a private message with screenshots of the error.


Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.