Brooo, I can't connect my phone to my headset. I feel like I've done everything that I can to try and connect it, and it just won't. I followed the tips on the meta support thingy, but it still won't work. I did a factory reset on the headset too, but to no avail, it still doesn't work. The headset I just got is absolutely brand new and I jistvreally wanna play on it. Someone pleaseee help me, I feel like I've lost hope in ever getting to use this thing, and it's upsetting 😔.
same things happening with me. ive tried everything. reinstalling, factory resetting (multiple times btw), clearing the bluetooth cache, and many other solutions. still didnt work. all i got was bull**bleep** from the support team.
08-09-202310:09 AM - last edited on 08-09-202301:51 PM by AliceinVRworld
HI there @leonski.2023, @TheMissingBoi we see you are having issues with pairing the headset. We know how important being able to pair the headset is, and we understand not being able to link your new device can affect your ability to play in the wonderful world of VR. We would love to assist you all that we can on this matter!
We'll need to ask you to Factory Reset while we have you attempt the following troubleshooting steps:
If using a dual-band router, also make sure they are connected to only the 5 GHz band (ax or ac).
Uninstall the mobile app.
Clear the Bluetooth cache on the phone.
Turn off, then turn on the Bluetooth.
Restart your phone.
Reinstall the mobile app.
Try to pair again.
Let us know how this goes!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey hey, @HeatSavage! We just wanted to stop by and lend a hand with the pairing issue you are having. We know how this can be a major roadblock in your VR adventure. We understand that you are not wanting to open a support ticket due to being unable to locate your current pairing issue in the choices. No worries! We will gladly help get you into contact with one of our amazing support agents.
So go ahead and shoot us a PM; this can be done by selecting our name to get to our profile page, or clickhere. You will then click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi again, @TheMissingBoi! We are just following up to see how things are going. If you still need help, please don't hesitate to reach out via PM so that we can further troubleshoot this issue!
Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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