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Can’t connect with headset

stac.633349
Honored Guest

Unable to connect to oculus meta quest 2 and asking for pattern that my son set up and can’t remember.  Tried factory reset but still asking for pattern.  help!

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

We know how worrisome it can be to forget the pattern on your headset, @stac.633349. We'll be sure to look into this for you and find a solution! Please open your mobile application and follow the steps below in order to remove the unlock pattern.

 

To remove your unlock pattern using the Meta Quest mobile app:

  1. Open the Meta Quest app and tap Devices.
  2. Select your headset then swipe down to Headset Settings.
  3. Tap Unlock Pattern then tap Remove Unlock Pattern.
  4. Enter your PIN and tap Submit.

 

If you're unable to remove your pattern with the application, a factory reset will remove said pattern. Please be sure to follow the steps provided as this will clear the pattern, and make sure to have Cloud Backup enabled so you won't lose all your data. 

 

If you continue to have any issues with the pattern after taking these steps, Submit a Ticket and we'll be able to assist further on that platform!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!