cancel
Showing results for 
Search instead for 
Did you mean: 

Can’t connect with secondary account on Meta Quest 3

Lifendel
Honored Guest

Just bought a new Meta Quest 3 this weekend and created my account and was able to add the device to my app on my iPhone. Then my wife created her profile, added it to the quest 3 and is able to play games, make purchases, etc. but when trying to add the Quest 3 to her app on her phone it never displays the 5 digit code. I went to settings and about to get the code as I read here and it sees the headset, but when I enter the code the app says “Something went wrong”. If I switch back to my profile on the headset, my app attacks fine and I can cast to my app. We’ve tried multiple time and have been unable to add the headset when her profile is active. 

1 REPLY 1

HoliamRoberts
Expert Protege
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?