cancel
Showing results for 
Search instead for 
Did you mean: 

Can't connected thought my phone my meta quest 2

kelvin.21510
Honored Guest

Can't connect my Meta quest 2 thought my phone

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @kelvin.21510! We hate to hear that you are having some pairing issues, but lets see if we can help get this figured out for you. We are going to provide some general troubleshooting steps and would also love it if you can give us a little more information as to what you've already tried. Is this your first time trying to connect a device to the mobile app?

 

  1. Ensure the phone is compatible with the Meta Quest App
  2. Ensure the phone app and headset are on the latest available version
  3. Ensure phone and headset are connected to the same network, on the same frequency
  4. Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there @kelvin.21510! We are just circling back with you. Were you able to get the headset connected to the mobile app? Let us know if you need further assistance.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?