06-30-202405:33 PM - last edited on 07-02-202409:01 AM by BlueberrieSmoothie
im trying to delete all of the quest software files off of my computer, and i looked through the local disc section in the files explorer. in local discs it says i have a bunch of quest files, but when i try to delete them it says that theyre in a different location? like it wont let me delete any of the quest files because "theyre no longer in this location" it said that they were in appdata, so i looked and theres nothing there so idk what to do
Hello there, @advilraccoon! We see you have run into some trouble trying to delete Quest software files off your computer, so we would like to give you some useful tips to try and see if it does the trick for you to get you back to a smooth VR experience. If you can, please try the steps listed below and let us know how it goes.
Disconnect the Rift/Link cable from the computer
Disconnect your computer from the internet
Backup any necessary content. You can find steps on how to do so by clicking here.
Reboot into Safe Mode. You can find steps on how to do so by clicking here.
Uninstall the Oculus PC app using the Control Panel. You can find steps on how to do so by clicking here.
Delete all Oculus folders from the following folder:C:\Program Files
Remove any Oculus folders from the following locations:
C:\Users\YourUserProfile\AppData
C:\Users\YourUserProfile\AppData\Local
C:\Users\YourUserProfile\AppData\LocalLow
C:\Users\YourUserProfile\AppData\Roaming
C:\OculusSetup-DownloadCache
Restart your computer in normal mode
Reconnect your computer to the internet
Install the Oculus PC app again using the setup tool from our website here
Reconnect the Rift/Link cable and re-test the headset
If you are still having trouble, please don't hesitate to let us know so we can look into this in more depth. We look forward to hearing back from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello there, @advilraccoon! We see you have run into some trouble trying to delete Quest software files off your computer, so we would like to give you some useful tips to try and see if it does the trick for you to get you back to a smooth VR experience. If you can, please try the steps listed below and let us know how it goes.
Disconnect the Rift/Link cable from the computer
Disconnect your computer from the internet
Backup any necessary content. You can find steps on how to do so by clicking here.
Reboot into Safe Mode. You can find steps on how to do so by clicking here.
Uninstall the Oculus PC app using the Control Panel. You can find steps on how to do so by clicking here.
Delete all Oculus folders from the following folder:C:\Program Files
Remove any Oculus folders from the following locations:
C:\Users\YourUserProfile\AppData
C:\Users\YourUserProfile\AppData\Local
C:\Users\YourUserProfile\AppData\LocalLow
C:\Users\YourUserProfile\AppData\Roaming
C:\OculusSetup-DownloadCache
Restart your computer in normal mode
Reconnect your computer to the internet
Install the Oculus PC app again using the setup tool from our website here
Reconnect the Rift/Link cable and re-test the headset
If you are still having trouble, please don't hesitate to let us know so we can look into this in more depth. We look forward to hearing back from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We are just checking in regarding the files being removed. If you still need assistance after following the steps provided, please let us know. We appreciate your time, and have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
That's awesome @advilraccoon! So glad we could help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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