07-19-202311:51 AM - last edited on 07-19-202312:31 PM by BlueberrieSmoothie
When ever I turn on my vr it says socialplatform keeps stopping then there’s to buttons and they say close app and app info and when ever I press any of the buttons or just do nothing it restarts the vr
Hey @SuperVRshark! Running into issues with the headset starting up can really be discouraging, so we'd be glad to help out!
If not already, could you please attempt the following:
Power off your headset.
Hold the Power and Volume Down button together until the menu loads.
Use the Volume Buttons to highlight Boot Device and press the Power Button.
This would just be a different way to turn the headset off and back on. Let us know if this seems to help out. If not, we'll be happy to check out some other options we can test.
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M headset is also have this problem. I tried doing the boot device option by holding down the volume down & power button and it came back on and did the same thing again. Please help
Hey @kingzeeka333! We hate to hear you're having this problem as well. Could you please try to Factory reset your device by using your mobile app or computer? We have provided steps below on how to do so:
Hey there! We're just following up with you to see if you still need assistance. If so, please provide the information from our previous message and we'll assist. We hope you have a great day!
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Yes I still need help! I really didn’t want to do a factory reset or will I lose all of my game content by doing so?? I will try it I guess, there’s not another option?
Hey there, @kingzeeka333. A factory reset would be the next best step to take, so we'd recommend giving it a try. Your Cloud Backup settings should be enabled by default, saving data for any games that the developers have decided to support cloud saves. Let us know how it turns out. We'll be looking forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @kingzeeka333. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey I’m having the same problem and I tried to boot the headset and it didn’t work. I have the cloud backup turned on but when I factory reset how will I save my data and games?
Hey I’m having the same problem and I have tried booting the headset a couple of times and it didn’t work. I have cloud backup turned on but I’m still confused and worried about how I would get my progress and games back.
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