06-30-2022 05:36 PM - last edited on 11-22-2022 07:30 PM by biscuitsngravyy
I can’t download horizon worlds and other people in my area can I’m from the USA and all it says is “coming soon”
Solved! Go to Solution.
09-11-2022 11:23 AM - last edited on 02-26-2023 01:34 PM by biscuitsngravyy
Hi there @BamaRebels! We understand you're having issues downloading Horizon Worlds. We would like to confirm that you meet all the eligibility requirements in order to be able to download Horizon Worlds.
If you find that you meet all these requirements and are still unable to gain access to Horizon Worlds, this may be because there is an issue with your Facebook account. If you are having issues with your Facebook account or may have had issues in the past, please use the Facebook Help Center for resources and tool to resolve your account issues.
07-01-2022 03:23 PM
Hey hey! Good hearing from you. We noticed you have a concern in regards to Horizon Worlds stating "Coming Soon" on your headset even though you're located in the US. Please be advised, with Horizon Worlds we want to make sure that you're first 18+. If so, are you using a VPN or special internet setup, or on normal Wi-Fi trying to access Horizon?
Also have you been able to try uninstalling and reinstalling the app on your device? This process can help reset the app just in case there could be a small glitch.
We don't want you missing out on making new friends in Horizon Worlds, so don't hesitate to reach back out to us. We hope to hear back from you soon!
07-03-2022 05:35 PM
Hi again! We wanted to do a quick check-in to make sure you were able to get the help you needed, let us know if you had success with Horizon Worlds.
If you're still having issues do not worry! Send us a support ticket here and we'll be more than glad to look into this for you and have you join the party!
07-05-2022 03:14 PM
I am on normal Wi-Fi and my account is set to 18 plus it still won’t let me download horizon worlds I have also tried redownloading the app on my phone I have an iPhone if that makes a difference
07-05-2022 03:35 PM
Hi again! Thanks for clarifying that for us, we would like for you to reach out to us here and submit a ticket so we can continue assisting you with getting this resolved!
09-10-2022 10:26 PM
Still cannot download using Oculus 2.
09-11-2022 11:23 AM - last edited on 02-26-2023 01:34 PM by biscuitsngravyy
Hi there @BamaRebels! We understand you're having issues downloading Horizon Worlds. We would like to confirm that you meet all the eligibility requirements in order to be able to download Horizon Worlds.
If you find that you meet all these requirements and are still unable to gain access to Horizon Worlds, this may be because there is an issue with your Facebook account. If you are having issues with your Facebook account or may have had issues in the past, please use the Facebook Help Center for resources and tool to resolve your account issues.
09-23-2022 07:46 AM
Same here: fit all the requirements… only get coming soon
Have had headset for month and don’t use it, don’t want to return it but can’t hang out with friends, hoped to use it to connect with more users and create my own fishing world
super disappointing
waiting for ticket but hoped you would clarify why so many of us in the US as adults can’t access it but show us other countries now have it ….
09-23-2022 07:48 AM
Did you ever get in? What was the final resolution?
11-21-2022 11:26 PM
Hi I am 18* and it say coming and my region is us and still say coming soon