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Can't download owned(?) game

VoidXH
Honored Guest

TL;DR: When I click the "Get $29.99" button on Pistol Whip, it loads a little, then the same button re-appears without any download or purchase dialog.

 

Hi, I want to play Pistol Whip, but among all titles, this is the only one I can't get from the store. I did multiple store-related things with this game:

- I played the trial.

- I used to have a Quest+ subscription for a year, and played the game that way. I can buy other titles I played through Quest+, this is the only exception.

- I own it on the Meta Quest Link app (maybe it was cross-platform and somehow I could claim it for PC through Quest+, or was there a free sale? I can't remember), it's downloadable and playable there, but I'd like to play it standalone as Air Link is unreliable and barely finds my PC without several restarts.

- I can re-download, but it says trial expired (it was simply expired before).

Whenever I click the Get button in the store, it just loads a bit, and resets without any further progress. This is the same in-device, on the phone app, and in-browser.

Is this a known bug with a solution? Thanks in advance.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there!

 

May we ask that you send us a private message so we can investigate this issue further with you?

 

To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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VoidXH
Honored Guest

Sent!

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