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Can't exit games without rebooting the headset

mdiggitydawg
Honored Guest

Just bought a new Occulus Quest 2 and we are having a huge problem in that we are unable to exit games. When we hold the Occulus button we get the "o" for a second and that's it..no options to quit.

 

Suggestions? 

 

Thank you

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there, allow us to take a deeper look into this for you. We understand how this can heavily impact your gaming experience, and we'll get this resolved for you. We'd recommend that you ensure you've got Cloud backup and that it is enabled. Doing so will ensure all of your video game progress is accounted for and stored. 

 

Once completing the steps please complete a factory reset and let us know if this changes the outcome. If you're still dealing with this issue and you've completed the steps mentioned, please reach out to us on our support site, and one of our valued agents will be able to collect some more information from you and possibly other options available for you. ( https://metaque.st/Support ).

 

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ShellsMP
Honored Guest

Hi, we're having the same issue. I hold the home button, but it doesn't take me home. I hate having to reboot every time.

Hey there, @ShellsMP! That definitely sounds very inconvenient, we wouldn't want you to have to put up with that any longer than you already have. We'd be more than happy to help out! We'd recommend trying a factory reset to see if this will help solve the issue, the steps for this are listed below:

From the Headset:
-Power off the headset

-Press and hold volume down & Power

-This will boot into the USB Update Mode menu
-Press volume button to move selection, press power button to make the selection

-Navigate to Factory Reset and press the Power button
The device should now begin the Factory Reset process.

Factory resetting will not make you lose any purchases, however you will have to setup the device again and login. Let us know if this helped!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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