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Can't factory resetting Quest 1 headset-Android Mobile app gets stuck on Oculus Quest Saftey screen

Wescott_v3.1
Explorer

I've tried factory resetting several times now and it always gets stuck on the safety screen. In the past I recall a little video plays here but it just shows a black screen that says

"Safety" at the top and "Oculus Quest Safety" in the middle with a few bullet points. Not appears to be clickable except the back button in the upper left corner. 

I'm having exactly the same issue as this this post on Reddit except he's using iOS and I'm on Android. 

EDIT: I noticed if I touch just above the line "Oculus Quest Safety" I get the UI of a video player but when hitting play (or any of the other buttons) it does't do anything... Perhaps it's trying to play a video file that no longer exists in the mobile app?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @Wescott_v3.1,

 

Could you please send us a private message so we can discuss your issue?

 

Simply click on our name to access our profile page or click here. Once there, select 'Send a message' to privately message us. Please note that you must be signed in to the community before sending a private message.

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oculusness
Consultant

@Wescott_v3.1  this may be of help - 

Solved: Meta support doesnt't recognize my Oculus Quest (1... - Meta Community Forums - 1274215

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
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