09-05-202405:52 PM - last edited on 09-05-202406:54 PM by LaserDisk
We preordered Hit Man 3 VR Reload and it finally came out and it shows purchased on my end and charged my card and also says it would be in my library but i cannot find it anywhere on my oculus account. When I go to the app it just shows me I purchased it but no way to download. What am I doing wrong?? PLEASE HELP!
Hi there, @mom_life_of_2! We love to hear your excitement to join the action with that new HITMAN 3 VR: Reloaded game release, so we'd be happy to provide some insight and help out with that pre-order! To start, we do want to let you know that this game appears to support only the Meta Quest 3 headset, so you will only be able to install the game on that device. Check out the webpage to see the full game details! To ensure you purchase content for the right platform, we highly suggest using the in-VR store or the Meta Horizon mobile app. If something that is not supported by your device was accidentally purchased, feel free to follow the steps here to request a refund. If anything pops up with that at all, please shoot us a PM. Simply select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you!
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Hey, @mom_life_of_2! Hope you're doing well! We just wanted to touch base and ensure we've covered all your questions. If there's anything else you need assistance with, please don't hesitate to reach back out. We're here to help make sure you're all set!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you for your answer. We still have the Oculus 2 so apparently this is why it didn’t work. I have already requested the refund. Thank you again for your help.
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