07-18-202407:17 AM - last edited on 07-19-202411:28 AM by TheLegend27
I have spent a long time now, Googling, testing.. but cannot find a way to access and download the games and apps I bought in the store using Quest 2 to my new Quest 3. The closest I can find is to share apps with other people - but that's not what I want. The advice I have found so far is of the type '.. just log into your account and you can easily transfer the apps'.. but I am already logged in (aren't I?). I go to Settings/Accounts from within the Quest and there is my Facebook account. So, what do I do then/instead?
Do I do need to be doing this in the headset, or via the PC Meta app, or... ?
I really need a set-by-step here, if anyone could help, 'cos I'm just getting frustrated now 🙂 . Thanks.
You don't have to "transfer" the games from Quest 2 to Quest 3. Your games are tied to your account, not to the device.
When i set up my Quest 3 it even asked what of my games I wanted install on it.
I believe - but of course, I don't know it for sure - you've somehow created new account for your Quest 3......that's why you can't find your games in your library and can just install them from there or from the store. You are just not logged in with the same account.
You should send a PM @MetaQuestSupport so they can have a look at your account.
Click on the name to visit their profile page, then click the "send a message" button.
You don't have to "transfer" the games from Quest 2 to Quest 3. Your games are tied to your account, not to the device.
When i set up my Quest 3 it even asked what of my games I wanted install on it.
I believe - but of course, I don't know it for sure - you've somehow created new account for your Quest 3......that's why you can't find your games in your library and can just install them from there or from the store. You are just not logged in with the same account.
You should send a PM @MetaQuestSupport so they can have a look at your account.
Click on the name to visit their profile page, then click the "send a message" button.
Thank you very much for the reply. I probably didn't express myself quite correctly: I know the apps are part of the account, not the devices themselves, but I didn't get any prompt like you had. I've checked my account on both Quest 2 and Quest 3 and they seem to be identical. Yes, I will message Meta and see if they can help me sort it out. Thanks again.
Hello! Did you happen to receive a solution for this? I happen to be in the same boat. Added my personal account to a Quest 3 that has my work account on it, but I can't see any of the games I own on my personal accout.
Hi. I did solve it: there is an option somewhere to share apps bought for Quest2 with Quest3, but to be honest, after some months, I don't recall what I did I'm afraid, even after searching my settings from within Quest. Hopefully someone else will give you the specifics. I'll look again later and post back if I discover how it was done. Sorry!
Thanks for reaching out about apps being missing from your profile! We would love to look into this for you, but we will need to gather some information about your account first, so please could you send us a private message? To do this, select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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