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Can't finish setup on mobile app

Yanshadow
Honored Guest

Hello,

I'm trying to access the developer mode on a quest 3s and when I'm looking for it in the app, I have 2 options: continue setup or factory reset.

And I suppose that I can't access dev mode without finishing the setup.But when I do I have systematically an error where it says pairing with quest (It's already paired and visible in meta horizon)

I already did a factory reset of the app, tried with an other phone ,tried with a different networkand and I always have that error.

I don't know what to do anymore. Here's a link to a video record of the problem: https://drive.google.com/file/d/1qUemx88LCeFha7jJyVBMsQteGztb7mrL/view?usp=drive_link

19 REPLIES 19

Kia0506
Honored Guest

I just got my quest 3 yesterday and it's doing that EXACT THING! I'm so irritated! When I click on continue set up, it tells me to try again or exit setup. But it shows in the app the headset is connected. I just can't get into developer mode. This cost too much for these type of problems.

thelonius314
Explorer

I am having exactly this problem.

butterflower
Honored Guest

Me too, any solution to this ?

"click on continue set up, it tells me to try again or exit setup." same with me and i cant press continue.

thelonius314
Explorer

I opened a ticket with support on March 4. awaiting a response. if it works I will post here.  Anyone have any luck?

Dibelabbes
Protege

Same problem. This means I can't switch to my other controllers or input pen.

 

Setup of a Quest 3 can't be finished with the Android app (tried with Fold 5 and Tab S9 Ultra), which in return means I can't access headset settings from the app. Tried everything from reinstalling the app, restarting the phone and headset as well as factory resetting the headset.

@Dibelabbes  have you tried an older version of the mobile app to finish the setup?

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
GOOGLE PREMIUM ACCOUNT

tuftyjohn
Explorer

Just received a replacement headset and unable to access developer mode. Cannot continue setup so hoping someone here has the answer....bit frustrating really

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