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Can't get past set up on refurbished quest 2 headset.

TheSquidInk
Honored Guest

I received a refurbished quest 2 due to having issues with my old one. I am currently dealing with more issues however.

I was sent a new headset but the controllers from my previous headset, meaning they can't connect until the headset is set up. However I am stuck on the part of set up where the headset HAS to detect controllers otherwise it won't continue. I have also tried to connect my headset to the Meta app on my phone, but every time, even after factory resetting the headset a few times, it refuses to connect.

I am unsure of what to do. Does anyone have any fixes?

I've also wondered if getting brand new controllers will automatically pair with this headset, can someone confirm or deny this so I know? Thank you.

14 REPLIES 14

Choleni
MVP
MVP

Hi @TheSquidInk 🙂

Have you tried manually putting the controllers into pairing mode?

How to pair and unpair your Meta Quest Touch controllers | Quest help 

I have but unfortunately they won't connect while the headset is in set up, I'd need to be able to access settings which I can't

You are at the point of the set up when you should remove the tabs from controllers (which you can't do, because the controllers aren't new), right?

Pressing Meta + B button and Menu + Y instead of removing the tabs does nothing?

The controllers go into pairing mode but they can't be connected to this headset since they're already paired to my previous one.

Oh🙁

.....isn't the previous headset still listed in your devices in the app, so you can unpair them?

I tried that but without the headset physically being here I couldn't do anything, i appreciate you trying to help me with all these solutions by the way. 

I hope someone finds a real solution for you... not just "attempts" like me.😂

There must be a way...... just, I don't know it.

Good luck!

 

oculusness
Expert Trustee

So, the TLDR is that you can't put controllers in  to pair mode using the buttons if the controller is still paired to another headset.  Controllers paired to one headset have to be unpaired via the mobile app before they can be paired to another headset. Is this correct?

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
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