Can't install Oculus because of old version

[Selly_]

Hi,

I cannot seem to get Oculus setup on PC to install no matter what I do.

I have cleaned all temporary folders, all program files folders, all references, lots of registry files and restarted many times in safe and normal mode, after uninstalling all very old Oculus software.

Here are the screens as they appear to me on opening the Oculus Software.

Is there any way I can completely clean all references to Oculus previously to trick this software into doing its job? This is just stupid design at this point. 

[MetaQuestSupport]

Hey there, @Selly_! Getting the latest version of the Oculus PC App is always important, and we would be more than happy to help you with this issue so you can enjoy the amazing experience of PCVR. We appreciate you mentioning trying to remove some files to uninstall the app. We would like to see if performing a hard uninstall would help with this issue.

1. Disconnect the Rift/Link cable from the computer
2. Disconnect your computer from the internet
3. Backup any necessary content
   • You can find steps on how to do so by clicking here.
4. Reboot into Safe Mode
   • You can find steps on how to do so by clicking here.
5. Uninstall the Oculus PC app using the Control Panel
   • You can find steps on how to do so by clicking here.
6. Delete all Oculus folders from the following folder:
   • C:\Program Files
7. Remove any Oculus folders from the following locations:
   • C:\Users\YourUserProfile\AppData
   • C:\Users\YourUserProfile\AppData\Local
   • C:\Users\YourUserProfile\AppData\LocalLow
   • C:\Users\YourUserProfile\AppData\Roaming
   • C:\OculusSetup-DownloadCache
   • Note: The AppData folder is usually hidden. Use these steps to access AppData.
     • Press Windows key + R to launch the Run dialog window.
     • Type %AppData% in the Run box and click OK or press Enter
     • File Explorer will launch to the AppData\Roaming subfolder.
     • Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
8. Restart your computer in normal mode
9. Reconnect your computer to the internet
10. Install the Oculus PC app again using the setup tool from our website here
11. Reconnect the Rift/Link cable and re-test the headset

Please let us know if this is able to assist you!

[MetaQuestSupport]

Hey @Selly_, were you able to give these steps a try? We wanted to check in and see if you still needed assistance. Please feel free to send us a message through PM if you need any help! Select our name to get to our profile page and click "Send a Message" to privately message us! Remember, you must be signed into the community first to send us a private message.