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Can't install games on my "Rift" ( quest 2 cord link to pc)

GentleMonkyvr
Explorer

like me, others have had this problem. for me i tried to install gorilla tag, but all it told me was " sorry we could not install gorilla tag. please visit meta quest support to get help." I have no idea why this happens but it does I've checked for Wi-Fi problem's, I've GPU updates. but still nothing. please help me.

9 REPLIES 9

MetaQuestSupport
Community Manager
Community Manager

Hey there, @GentleMonkyvr. Thanks for advising us on the trouble you're having installing games on the Rift. We know that having something like that happen while you are getting ready to venture into the VR world and we would like to help you out with this. So we can get to the bottom of this issue, can you answer a few questions for us?

 

Have you attempted to download a different game?

Have you had a successful install before?

What troubleshooting have you done so far?

 

If you have any questions, please let us know. We are happy to help.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

GentleMonkyvr
Explorer

Have you attempted to download a different game?  yes i have

Have you had a successful install before?          no

What troubleshooting have you done so far?    all that you have said you seen. so everything

Thank you for letting us know.

 

We just need to gather a bit more information, so that we can provide you with accurate troubleshooting steps, and get you into PCVR!

  • Does the other games have this issue too or just Gorilla tag?
  • Are you able to confirm that the game is for Rift and not Quest 2?
  • Can you provide screenshots of the issue?

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

1) all games act this way 

2) it works for both and i know it

3)  yes here you go image_2023-05-30_231325005.png

Hey there! Thank you for that information. Could you please try the following:

  • Try downloading the game on the mobile app.
  • Try downloading the game on a different web browser. 
  • Try a different internet connection if possible. 
  • Reboot the headset

Please let us know if this worked for you. 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

its not standalone quest its quest 2 connected to my pc with quest link

Hey there! Thank you for that information. Could you please try the following:

  • Check PC storage space.
  • Repair PC app.  
    We look forward to your response. 
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there! We're just following up with you to see if you still need assistance. If so, please provide the information from our previous message and we'll assist. We hope you have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

mileztailsprower
Honored Guest

i also have the same problem.

 

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